Shipping & Delivery
We process your order as soon as possible after we receive and accept it. Where possible, we aim to deliver items within 2-3 business days, if there are any exceptions to this, then it will be clearly highlighted in the product description on the website.
Delivery charges apply for all orders under £50.00 For all orders above £50.00 free economy delivery included. Express delivery available at an additional cost.
We can only supply to mainland UK, Scotland and Highlands excluded.
Where an order has multiple items, a longer delivery time may be unavoidable. Due to the nature of sourcing the highest quality products at the best prices for our clients, it is sometimes necessary to use several suppliers and wait until the entire order is ready to be shipped, as opposed to sending several small shipments. This saves cost for us the seller and you the customer. We reserve the right to make the best judgment regarding shipment in these circumstances.
Occasionally, we may be forced to send out multiple item orders in separate shipments. This may happen where an item has to be placed on the back-order system but others are in stock ready for despatch. Whilst we always strive to avoid this option, we also endeavour to provide the best possible service to you the customer and therefore it may sometimes render this approach necessary.
Where the product selected is unavailable, for whatever reason, we the company reserve the right to supply an alternative product of similar specification, quality and cost. Whilst we always endeavour to inform the customer of this occurrence prior to despatch, it is not always possible. In the event of the substituted goods having to be returned, then all costs incurred with sending them back to us will be met by the company.
We have two delivery options, Royal Mail or Courier. We, the supplier, reserve the right to make the decision as to which method your order will be delivered by. If you have any special delivery requests, such as guaranteed next day delivery, then you are encouraged to call our office on the freephone number 0800 121 8802 for prices. All such requests will be dealt with individually.
Our courier will normally attempt delivery three times before returning the goods to us. Goods which are returned in this manner will be considered cancelled and you will be responsible for the return cost of the goods to you.
Electric Arc offers you a 14 day cooling off period with all items ordered. The legal requirement is only 7 days, but we have doubled that to give you the customer, complete peace of mind with your purchase. If in that time you decide that you wish to return the goods, then you must inform us via email of your intent to do so. Please ensure you have any relevant order numbers to hand.
Returns & Replacements
In the unfortunate incidence that you return your goods to us then we will issue a full refund, including delivery, within 30 days of your informing us of your intention to do so. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Goods should be returned to us in a saleable condition. Whilst you are in receipt of the goods it is your responsibility to take ‘reasonable care’ of them. If we believe that you have in anyway failed to do this, we reserve the right to charge an amount equal to 25% re-stocking fee.
If you incurred an extra delivery cost due to your own special request (such as guaranteed next day delivery) in the event of a return of goods, only the price of standard delivery will be refunded.
If your item was a special order made to your own specification, then please be aware that we cannot accept the item for return and you will not be entitled to a refund.
You must inspect your goods immediately upon receipt for any damage. If you do receive an item in a damaged condition, then you must inform us within 24 hours of delivery to enable us to make a prompt claim against the delivery company. Failure to do so will result in us being unable to accept liability. The delivery note should be endorsed with ‘Goods Received Damaged’.
Damaged goods will either have to be returned to us with all costs incurred being met by us, or dependent upon the item, a replacement may be despatched promptly without the need for return of the damaged original. We the company reserve the right to make that choice.
If the product is faulty, then we will meet all costs involved with returning the product to us and you will be entitled to a full refund. We do reserve the right to inspect the products on return and verify any faults before issuing a refund.
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of Acts of God, War and other hostilities, civil commotion, accident, strikes, lock-outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports, or any other cause not within the reasonable control of Electric Arc.